Terms of Service
Last updated: December 26, 2025
Agreement to Terms
By accessing or using Tenant Bird ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all users of the Platform, including tenants, real estate agents, property owners, and any other parties involved in the residential leasing process.
Description of Services
Tenant Bird provides a platform for residential leasing in Ontario, including:
- Rental application submission and management
- Tenant screening and verification services
- Document storage and sharing
- Communication tools between parties
- Digital lease agreement generation and e-signing
We act as a technology platform and do not act as a real estate agent, landlord, or property manager.
User Accounts
To use certain features of the Platform, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
We reserve the right to suspend or terminate accounts that violate these terms.
User Responsibilities
For All Users
- Provide truthful and accurate information
- Use the Platform only for lawful purposes
- Respect the privacy and rights of other users
- Comply with all applicable laws and regulations
For Tenants
- Submit accurate application information
- Provide authentic documents for verification
- Respond promptly to requests from agents or owners
For Agents and Property Owners
- Comply with Ontario's Residential Tenancies Act
- Use applicant information only for tenant screening purposes
- Handle personal information in accordance with privacy laws
- Not discriminate against applicants based on protected grounds
Prohibited Activities
You may not use the Platform to:
- Submit false, misleading, or fraudulent information
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Engage in discriminatory practices
- Harass, threaten, or intimidate other users
- Use the Platform for any illegal or unauthorized purpose
Fees and Payments
Certain features of the Platform may require payment. All fees are stated in Canadian dollars and are subject to applicable taxes. Payment terms and pricing are available on our Pricing page.
Refunds, if applicable, will be processed in accordance with our refund policy.
Intellectual Property
The Platform, including its content, features, and functionality, is owned by Tenant Bird and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive license to use the Platform for its intended purposes. You may not copy, modify, distribute, or create derivative works without our written permission.
Third-Party Services
The Platform may integrate with third-party services for features such as credit checks, identity verification, and electronic signatures. Your use of these services is subject to their respective terms and privacy policies.
Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
We do not guarantee the accuracy of tenant screening results or the suitability of any tenant or property. Users are responsible for their own due diligence.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENANT BIRD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.
Our total liability for any claims arising from these terms shall not exceed the amount you paid to us in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Tenant Bird and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform or violation of these terms.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Changes to Terms
We may modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on the Platform. Your continued use after changes constitutes acceptance of the new terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: hello@tenantbird.com
Or visit our Contact Page