TenantBird Terms of Service

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE: DISCLAIMERS OF WARRANTIES (SECTION 24), A LIMITATION OF OUR LIABILITY (SECTION 25), AN INDEMNITY (SECTION 26), A CONSUMER-RIGHTS SAVINGS CLAUSE THAT OVERRIDES THOSE SECTIONS (SECTION 27), AND THE RULES FOR WHERE AND HOW DISPUTES ARE RESOLVED (SECTION 28).

1. Introduction; agreement to these Terms

These Terms of Service (the "Terms") are a binding contract between you and Tenant Bird ("TenantBird", "we", "us" or "our"), the operator of the website at tenantbird.com and the application at app.tenantbird.com, together with related subdomains, pages we control, and any mobile applications we publish (the "Platform"). You can reach us at hello@tenantbird.com.

Agreement to these Terms. You accept these Terms by clicking "I agree" (or a similar button or checkbox) when you create an account or place an order, or by signing a document within the Services that refers to them. If you do not agree, do not use the Services. We do not treat mere browsing of the Platform as acceptance of these Terms, and sending a listing inquiry without an account does not create one; the information you submit in an inquiry is handled as the Privacy Policy describes.

Your copy of these Terms. These Terms are always available at tenantbird.com/terms in a form you can download, print, and keep, and we will email you a copy, or any archived prior version with its effective dates, on request at hello@tenantbird.com. We send a record of each screening charge to the email address on your account.

Your chance to review and fix errors. Before you enable paid screening on a listing, we show you the screening package, the per-applicant price, and the card that will be charged, and you can correct input errors or decline before publishing. Each screening fee is then charged automatically per screened applicant as you authorized (Section 15), and we send a record of each charge to the email address on your account.

Our Privacy Policy (available at tenantbird.com/privacy) explains how we handle personal information and records the consents you give in-product. It forms part of your agreement with us to the extent it documents those consents (screening consents are captured separately; see Sections 7 and 20).

2. Definitions and roles

In these Terms:

• "Applicant" means an individual who applies, or is invited to apply, for a residential rental unit through the Services, including any co-applicant or guarantor participating in an application. Applicants use the Services for personal, family or household purposes.
• "Landlord" means a user who lists, manages or screens for a rental unit through the Services, and includes a landlord, property manager, listing agent, or other person authorized to act for the property. Where these Terms impose obligations on a Landlord, they apply to each person acting in that role.
• "Named Owner" means a property owner whom a Landlord identifies on a property and who accesses owner-facing information through scoped, expiring links we send to the email address provided for them, without needing an account. Section 3.6 explains how Named Owners accept and are bound by these Terms.
• "Services" means the Platform and the features described in Section 4.
• "Screening Report" (in the product, a "Bird Report") means the presentation, through the Services, of (a) consumer reports prepared and furnished by our Screening Partners and the Credit Bureaus, which are consumer reporting agencies, together with (b) verification results, indicators derived from that material, and information the Applicant submits. The consumer-report portions of a Screening Report are prepared by those agencies, contain "consumer reports" under the Consumer Reporting Act (Ontario) and equivalent provincial legislation, and may be obtained and used only in connection with entering into or renewing a tenancy agreement with the Applicant named in the report, and for no other purpose.
• "Screening Partners" means the third-party organizations through which screening checks are performed for the Services from time to time: the screening partner that obtains credit information and performs identity verification, and the provider that performs bank-linked income verification. The current providers are identified in the product, on the consent screens presented before any check, and on request at hello@tenantbird.com.
• "Credit Bureaus" means the consumer reporting agencies that supply credit information for Screening Reports from time to time. The supplying agency for your report is identified on the consent screen, in the report, and on request.
• "Consumer Reporting Laws" means the Consumer Reporting Act, R.S.O. 1990, c. C.33 (Ontario) (the "ON CRA"), Part 6 of the Business Practices and Consumer Protection Act (British Columbia), and the equivalent consumer reporting or personal-investigations legislation of any other Canadian province or territory that applies to a Screening Report.
• "User Content" means content a user submits to the Services, including listings, notes, references, messages and uploaded documents.
• "AI Outputs" means content generated by the artificial-intelligence features described in Section 12.
• "TenantBird Parties" means TenantBird and its affiliates, and each of their respective directors, officers, employees, contractors and agents.

The ON CRA provides that it "applies despite any agreement or waiver to the contrary." Nothing in these Terms limits or waives any right an Applicant has under Consumer Reporting Laws or privacy legislation, including the rights to be notified, to dispute and have reinvestigated information in a consumer file, and to be told when a report contributed to an adverse decision.

3. Eligibility and accounts

3.1 Eligibility. You must have reached the age of majority in your province or territory of residence and have the legal capacity to enter into a contract. If you use the Services for an organization (for example, a property-management company), you represent that you are authorized to bind it, and "you" includes both you and that organization.

3.2 Account information and security. You agree to provide accurate, current and complete information, to keep it up to date, to keep your credentials confidential, to maintain only one account per person, not to share your account or let anyone else use it, and to notify us immediately at hello@tenantbird.com of any unauthorized access to or use of your account. You are responsible for activity under your account that occurs before you notify us, except to the extent the activity results from our failure to maintain reasonable security safeguards.

3.3 Invited Applicants. A Landlord may invite you to apply by email or text using contact details they provide. The account you create from an invitation is your account: you accept these Terms yourself when you first sign in, you control what you submit, and the inviting Landlord has no access to your account or credentials, only to the application materials made available to Landlords you have an active application with, as described in Sections 7 and 14.

3.4 Landlord identity verification. We may require a Landlord to complete identity verification (performed by a third-party verification provider) before publishing a listing, sending an offer, or creating or signing an agreement through the Services.

3.5 Consent records. Screening through the Services runs on recorded Applicant consent (Section 7). If you are a Landlord and we ask you for proof of an Applicant's notice and consent (for example, for an Applicant you brought to the Platform from outside the standard flow) and you cannot provide it, we may, acting reasonably, decline or cancel the screening order and suspend or un-verify your account until you do.

3.6 Named Owners. Before first accessing owner-facing information through a link we send (Section 2), a Named Owner must accept these Terms by clicking "I agree" on the screen presented at that link; we record that acceptance the same way as other acceptances (Section 1). On acceptance, the sections of these Terms that apply to Landlords bind the Named Owner with respect to the information they receive, including Sections 8 (Screening Report obligations), 14.6 (covenants for applicant information), 26 (indemnification) and 27 (what these Terms do not limit).

4. The Services; what TenantBird is and is not

4.1 The Services. TenantBird currently provides:

• rental listings and listing pages, including inquiry questions a Landlord can ask prospective tenants, and collection and management of rental applications;
• tenant screening through our Screening Partners, assembled into Screening Reports (Section 7);
• document upload, storage and sharing for applications (Section 14);
• notifications and structured request tools between participants in a listing, application or tenancy;
• generation of residential leases for supported provinces (currently Ontario and Alberta) and electronic signing of agreements (Sections 5 and 6); and
• the AI features described in Section 12.

We improve the Services continuously. A feature marked beta, preview, or early access is offered for evaluation, may change or be withdrawn at any time, and is provided on the Section 24 basis; we will not withdraw from you, without the Section 16 refund, anything you have already paid for and not received.

4.2 What TenantBird is not. TenantBird is a technology platform. We are not a real estate brokerage or agent, a landlord, or a property manager, and we do not perform any activity requiring a real estate licence. We are not a law firm and do not provide legal advice: lease clauses, schedules or other terms that users add through the Services are their own and are not reviewed by TenantBird (see Section 6 on added lease terms). We are not an insurer and do not offer any guarantee, bond or insurance against unpaid rent, property damage, or any tenancy outcome. We are not a party to any tenancy agreement created or signed through the Services: every lease is between the Landlord and the tenant only, and we are not responsible for disputes between users, even where the Services were used to communicate, document or assist in the matter. You are responsible for your own decisions about entering, continuing, or ending a tenancy, including inspecting a unit and verifying the other party and their information. Subject to Section 27, you release the TenantBird Parties from claims arising out of disputes between users, to the extent those claims do not arise from our own breach of these Terms or of applicable law.

4.3 Tenancy decisions. TenantBird never decides whether an Applicant is accepted or refused. Where the Services display an Applicant's answers to listing inquiry questions, they are displayed without evaluation. Where the Services compare report contents against criteria a Landlord configured (such as a credit-score guideline), display an income comparison inside a Screening Report, or compute the readiness indicator described in Section 13, those aids reflect the Landlord's criteria and the report's own contents, and the decision remains the Landlord's, including for any automation a Landlord configures (see Sections 9 and 12).

4.4 Consumer reporting position. Screening Reports contain consumer reports prepared by consumer reporting agencies. Applicants' rights against those agencies, and the obligations of everyone who uses such reports, are set out in Consumer Reporting Laws and in Sections 7, 8 and 13.

5. Electronic transactions, signatures and records

By using the Services you consent to transact electronically: you agree that agreements, leases, consents, disclosures, receipts and notices may be presented, signed and delivered electronically, to the email address on your account or within the Services. You agree that your electronic signature, including clicking "sign," "accept" or "I agree," typing your name, or applying a drawn signature within the Services, has the same legal effect as a handwritten signature, as recognized by the Electronic Commerce Act, 2000 (Ontario) and equivalent electronic commerce and electronic transactions legislation in other Canadian provinces and territories.

We provide signed documents in a form you can download, print and keep, as the Electronic Commerce Act, 2000 requires, and we do not prevent or hinder their printing or storage; if you are ever unable to download a signed document, contact us at hello@tenantbird.com and we will provide a retainable copy. Before any signing completes, the Services show you what you are about to sign and let you correct errors first. How screening purchases are reviewed, authorized and recorded is described in Sections 1 and 15.

You agree that the records of electronically signed documents maintained by us and by our e-signature provider, including signer identification details, timestamps and, where captured by the provider, network information and document-integrity data (together, the "audit trail"), may be used as evidence of execution and of the integrity of the document, including under section 34.1 of the Evidence Act (Ontario).

You may withdraw your consent to electronic delivery by contacting hello@tenantbird.com. Because the Services are delivered electronically, withdrawing this consent may make some or all of the Services unavailable to you.

6. Lease generation

Where TenantBird generates an Ontario residential lease, it uses the standard form of lease prescribed under the Residential Tenancies Act, 2006 (Ontario) and O. Reg. 9/18. Where TenantBird generates an Alberta residential lease, it uses a tenancy agreement template designed to comply with the Residential Tenancies Act (Alberta). In every case the Landlord remains responsible for:

• the accuracy and completeness of the information entered into the lease;
• any additional terms attached to it (including custom text terms, AI-assisted drafts the Landlord adopts, and uploaded addenda), which TenantBird does not review and which are not legal advice from us; a term inconsistent with the residential tenancy legislation of the unit's province is void even if signed;
• complying with the residential tenancy legislation of the unit's province, including signing deadlines; and
• for Ontario units, giving the tenant a copy of the signed agreement within 21 days, as section 12(2) of the Residential Tenancies Act, 2006 requires. Electronic delivery through the Services satisfies this where the tenant can download and keep the copy.

All parties signing a lease through the Services agree to sign electronically (Section 5). If any party does not wish to sign electronically, do not use the e-signing feature for that lease and arrange paper signing directly with the other parties.

7. Screening services and the screening chain

7.1 The screening chain. Credit checks and identity verification for Screening Reports are performed through our screening partner, which obtains credit information from a consumer reporting agency and performs identity verification. Bank-linked income verification is performed by a separate verification provider. The providers involved in your check are identified on the consent screen and in the verification flow, and on request. When an Applicant connects a bank account for income verification, they do so directly with the verification provider: banking credentials are entered with that provider and never touch, and are never stored by, TenantBird. What each report contains, what we retain, and for how long are described in the Privacy Policy.

7.2 Consent before any report. Where an Applicant applies through the Services, no Screening Report is ordered until the Applicant has received written notice that a consumer report containing credit and/or personal information will be obtained and has given express consent on a dedicated consent screen within the Services. We capture and retain a record of each consent, including the version and a cryptographic hash of the consent text presented, the timestamp and, where available, the network address from which it was given. Where a Landlord invites an Applicant, the Applicant's own submission flow, with those same notice and consent screens, is how consent is given; submitting an application does not by itself authorize a credit check without those screens. Where a Landlord brings an Applicant to screening outside that flow, the Landlord must first give the notice and obtain the consent described in Section 8.2, and we may require proof of it before processing the order (Section 3.5); TenantBird does not independently verify consents the Landlord obtains outside the Services.

7.3 Soft inquiry. Screening credit checks made through TenantBird are intended to be processed as soft inquiries under current bureau policy: a soft inquiry does not affect the Applicant's credit score, although the Applicant will see the inquiry when viewing their own credit file. The Credit Bureaus, not TenantBird, control how inquiries are classified, and this statement is not a legal guarantee.

7.4 Social Insurance Number. Providing a SIN is optional. If an Applicant chooses to provide one, it is used only to improve the accuracy of credit-file matching at the bureau and is handled as described in the Privacy Policy. No application is rejected by TenantBird for declining to provide a SIN.

7.5 Security freezes. If an Applicant has placed a security freeze on their credit file with a Credit Bureau (in Ontario, a statutory right in force since July 1, 2026), the bureau may be unable to release credit information for screening, and the screening may not complete until the Applicant suspends the freeze. If a screening cannot complete, the Landlord's charge for it is refunded automatically (Section 16), and the Applicant may apply again or, where the application is within its extension window (Section 14.2), extend it once the freeze is lifted or suspended.

7.6 Provincial laws. Screening Reports are subject to the Consumer Reporting Laws of the province where the Applicant resides. Landlords are responsible for complying with the consumer reporting, privacy and human rights legislation applicable to their rental unit, including any provincial consent or adverse-action notice requirement that exceeds what these Terms describe.

8. Landlord obligations for Screening Reports

This section applies to every Landlord who orders, receives or accesses a Screening Report. It implements Consumer Reporting Laws and the requirements our Screening Partners and the Credit Bureaus impose on everyone in the screening chain.

8.1 Permissible-purpose certification. Each time you request a Screening Report you certify that: (a) you are the landlord, property manager, or authorized agent for the rental unit identified in the request; (b) you will use the Screening Report solely in connection with the named Applicant's application to enter into or renew a tenancy agreement for that unit; and (c) you will not request a Screening Report about any person out of curiosity, for a dispute with a current or former tenant, for employment, insurance, lending, marketing, or litigation purposes, or about yourself, family members, or associates. Obtaining a consumer report without a permissible purpose is an offence under the ON CRA and equivalent legislation and exposes you to statutory damages claims under ON CRA s. 23.1.

8.2 Notice and consent before ordering. You must not request a Screening Report unless the Applicant has first received written notice that a consumer report containing credit and/or personal information will be obtained, and has consented. Where the Applicant applies through TenantBird, we present that notice and capture the consent for you and keep the record (Section 7.2). Where you bring an Applicant to screening by any other means, you are responsible for giving the notice and obtaining the consent before ordering, for retaining proof of it for at least three (3) years, and for producing that proof to us or our Screening Partners on request.

8.3 Single use and confidentiality. You will keep the contents of each Screening Report strictly confidential and use them only for the tenancy decision for which the report was ordered.

8.4 No resale, sharing, or blacklists. You will not sell, resell, publish, distribute, or disclose a Screening Report or any information in it to any third party, including other landlords, websites, databases, or "bad tenant" lists, except to your employees or agents who need it for the same tenancy decision and who are bound to confidentiality.

8.5 Secure storage and destruction. You will store Screening Reports securely, restrict access to authorized people, and securely destroy all copies (including printed copies) when they are no longer needed for the tenancy decision and any retention period required by law.

8.6 Adverse-action notice; on-request disclosure. If you refuse an application, require a guarantor or co-signer, or take any other adverse action, wholly or partly because of information in a Screening Report or from any other third-party source (including references), the Consumer Reporting Laws applicable to the unit require you to notify the Applicant when you communicate the decision that it was based on such information and, on request, to identify the consumer reporting agency that supplied the report or the nature and source of the other information used. In Ontario, this duty is section 10(7) of the ON CRA, under which the Applicant has 60 days to request (a) the name and address of the consumer reporting agency that supplied the report, or (b) the nature and source of any other information used; in British Columbia, it is section 110 of the Business Practices and Consumer Protection Act; equivalent duties apply in other provinces. Charging an applicant additional fees or deposits is itself prohibited (see Sections 9 and 10.2). In addition, if an Applicant asks, you must tell them whether a consumer report has been or will be obtained in connection with their application and, on request, give them the name and address of the consumer reporting agency supplying it (ON CRA s. 10(1) and equivalent provincial provisions). Where the Services include tools to help you deliver these notices, they are provided to assist you; responsibility for delivering them remains yours.

8.7 Content limits. Screening Reports are prepared subject to statutory content and age limits. For example, most adverse items older than seven years, criminal charges that were withdrawn or dismissed, and information about race, creed, colour, sex, ancestry, ethnic origin or political affiliation are excluded by law. You must not attempt to obtain such excluded information through the Services (including through custom questions) or use any information in a Screening Report in a manner that contravenes the Human Rights Code (Ontario) or equivalent legislation.

8.8 Audit cooperation. You will cooperate with any compliance review or audit reasonably required by TenantBird, our Screening Partners, or the Credit Bureaus, and provide consent records and permissible-purpose documentation on request. Failure to cooperate may result in immediate suspension of screening access.

8.9 Third-party beneficiaries; indemnity. The Credit Bureaus and our Screening Partners are intended third-party beneficiaries of this Section 8 and may enforce it directly against you. You will indemnify TenantBird, our Screening Partners, and the Credit Bureaus against claims arising from your misuse of a Screening Report or your breach of this section.

8.10 No employment, insurance or lending screening. You must not use the Services to screen any person for employment, insurance, lending, or any purpose other than the tenancy purpose described in Section 8.1.

8.11 Enforcement. If we reasonably believe you have breached this section, we may suspend or terminate your screening access or account, withhold or cancel pending reports, and report the misuse to the supplying agency, the Credit Bureaus, or the Registrar of Consumer Reporting Agencies.

9. Human rights and tenant selection

You (the Landlord) are solely responsible for all tenant-selection decisions and for complying with the Human Rights Code (Ontario) and, where applicable, the human rights legislation of other provinces. Without limiting that responsibility, you agree that:

• you will use income information about an Applicant only together with the credit references, rental history and/or credit check information you requested, as O. Reg. 290/98 under the Human Rights Code permits, and never as a stand-alone or determinative selection criterion; Ontario tribunals and courts have held minimum-income criteria and rent-to-income ratios and cut-offs to be discriminatory (Kearney v. Bramalea);
• you will not refuse, rank, or penalize any Applicant because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or receipt of public assistance;
• you will not ask Applicants, through the Services (including custom questions) or otherwise, for information that reveals a protected ground;
• for rental units in Ontario, you will require a guarantee (such as a guarantor or co-signer) only as O. Reg. 290/98 under the Human Rights Code permits, and you will collect a deposit only as the Residential Tenancies Act, 2006 permits: a rent deposit of no more than the rent for one rental period (at most one month's rent), applied to the rent for the last period, plus only the narrow amounts expressly exempted by O. Reg. 516/06, s. 17 (see Section 10.2); and
• for rental units outside Ontario, you will comply with the residential tenancy legislation of the unit's province or territory, including its rules on security deposits, pet deposits, application fees and other charges, and you will not collect any amount that legislation prohibits.

Where you configure screening criteria or automation in the Services (such as a credit-score guideline, an income-to-rent comparison, or an automated rule), the Services apply and display your criteria: you are solely responsible for ensuring that any criterion or automation you configure, and the way you use its results, complies with the Human Rights Code and O. Reg. 290/98 (the first bullet above governs how income information may be used). Income-related information and income summaries the Services display exist to help you verify ability to pay the stated rent in conjunction with the other screening information you requested. Liability under the Human Rights Code cannot be waived by contract, and nothing in these Terms transfers your selection responsibility to TenantBird.

10. Fees are landlord-paid; applicants never pay

10.1 For Applicants. Applying through TenantBird is always free for Applicants. We do not charge you to submit an application, to be screened, or to share your documents, and no Landlord may require you to pay for screening as a condition of renting a unit.

10.2 For Landlords. All TenantBird screening and application fees are charged to and payable solely by the Landlord (or the Landlord's authorized property manager). You must not pass TenantBird's fees through to any applicant or tenant in any form, and you must not charge, collect, require, or attempt to collect or require, directly or indirectly, any fee, deposit, premium, or other payment from an applicant, tenant, or former tenant in connection with an application, screening, a key, or the granting or continuation of a tenancy, except a deposit or charge that the residential tenancy legislation of the unit's province or territory expressly permits. For rental units in Ontario, such charges are prohibited by section 134 of the Residential Tenancies Act, 2006 and collecting them is an offence under that Act; the only permitted amounts are a rent deposit under sections 105 and 106 (see Section 9) and the narrow amounts expressly exempted by O. Reg. 516/06, s. 17 (for example, a refundable key deposit not exceeding the direct replacement cost). In every province and territory, there is no exemption for application or screening fees charged to applicants or for passing TenantBird's fees through to an applicant or tenant: under these Terms those are prohibited absolutely. We may suspend or terminate your account if we reasonably believe you are using the Services to charge applicants prohibited fees.

10.3 Current pricing. Screening is pay-as-you-go, priced per screened applicant in Canadian dollars; Section 15 explains how and when fees are charged and where current prices are shown.

11. Applicant obligations

If you are an Applicant, you agree to:

• provide truthful, accurate and complete information in your applications and profile;
• upload only authentic, unaltered documents that you are authorized to provide;
• provide personal information about another person (references, prior landlords, co-occupants, emergency contacts, guarantors) only with that person's knowledge and consent, and you confirm you have the authority to share it for your application;
• respond to reasonable Landlord requests about your application; and
• keep your account credentials secure (Section 3.2).

Misrepresentation in an application is a ground on which a Landlord may reject it (that is the Landlord's decision, not TenantBird's) and a breach of these Terms.

In return: applying is always free (Section 10.1); you keep your statutory rights to dispute the contents of any consumer report about you (Section 13); and you may withdraw an application at any time, which automatically ends the Landlord's access to your application materials (Section 14).

12. AI features

Parts of the Services use artificial intelligence: for example, AI-generated Screening Report summaries, an assistant that answers Landlord questions about their own properties and applications and can prepare actions (such as updating an application's status or importing a listing) that run only after the Landlord explicitly approves them, and drafting aids for notes, listing descriptions, lease clauses, and screening questions. You agree that AI Outputs:

1. are generated automatically; AI-generated summaries and assistant responses are labelled as AI-generated where the Services display them, and text produced by a drafting aid that you review, edit or adopt becomes your User Content;
2. are designed and provided solely as informational aids: they are not intended to recommend accepting or refusing any Applicant and must not be used to do so, and you must not treat any AI Output as a recommendation, decision, score, credit assessment, or advice, although they may suggest process steps (such as requesting a missing document);
3. may contain errors or omissions and must be verified against the underlying source documents before you rely on them; and
4. must never be used as the sole basis for accepting or refusing an Applicant.

An action the assistant prepares takes effect only when you approve it, and you are responsible for actions you approve as if you had taken them yourself.

The Landlord, a human, is the sole decision-maker for every tenancy decision, and each Landlord agrees that a human will review the application materials before any adverse decision, including where the Landlord has configured automation. TenantBird never decides whether an Applicant is accepted or refused; comparisons, indicators and automations work as described in Sections 4.3 and 13 and the decision remains the Landlord's (Section 9).

Inputs to AI features (such as application details sent for summarization) are processed under contract with us by third-party AI providers, as the Privacy Policy describes, including what is sent to them. If you believe an AI-generated summary about you is inaccurate, contact us at hello@tenantbird.com or our Privacy Officer at privacy@tenantbird.com (see the Privacy Policy) and a human will review it, correct the underlying information where warranted, and regenerate the output.

13. Screening accuracy; no guarantees; how disputes are routed

13.1 What reports are. Screening information, verifications, summaries, indicators and reports (including Bird Reports) are compiled in part from third-party sources (the Credit Bureaus, identity- and income-verification providers, and the Applicant's own submissions) that TenantBird does not control. TenantBird does not verify, and does not warrant or guarantee, the accuracy, completeness, currency, or availability of any Screening Report or of any information in it. Subject to Section 27, Screening Reports are provided "as is" and "as available" for use as one input among others in the Landlord's own assessment.

13.2 Readiness indicators; no recommendation; no outcome guarantee. A Screening Report may include a rental-readiness indicator that TenantBird computes with deterministic rules from the report's own contents (credit health, verified income against the stated rent, rental history, and verification completeness; no indicator is produced from income alone, and the underlying data is always shown beside it). A Screening Report, an indicator, and an AI Output are not recommendations. TenantBird makes no representation about any Applicant's suitability, creditworthiness, future conduct, or likelihood of paying rent, and does not guarantee any tenancy outcome. Landlords agree not to make any decision based solely on a Screening Report, an indicator, or an AI Output. Verification badges and indicators in the product mean only that the stated check was completed at a point in time: verified does not mean endorsed, and identity verification does not guarantee that a person is who they claim to be.

13.3 Statutory rights preserved. Nothing in these Terms limits any non-waivable right an Applicant has under Consumer Reporting Laws or other applicable law, including the rights to be told that a consumer report is being obtained, to dispute inaccurate or incomplete information and have it reinvestigated and corrected, and to be notified when a benefit is denied wholly or partly because of information in a report.

13.4 Dispute routing. If you dispute information shown in a Screening Report, you may contact the supplying consumer reporting agency directly (we will identify it and provide current contact details on request at hello@tenantbird.com or privacy@tenantbird.com), contact us, or both. If you contact us, we will direct the dispute to the supplying agency and, once the file is corrected, arrange an updated Screening Report at no cost to the Landlord. Routing a dispute this way is a convenience, not a waiver of any claim or right you may have, against the agency or against TenantBird.

14. Documents, sharing, and what happens to data

14.1 Document privacy and sharing. Documents you upload are private by default, stored in access-controlled storage. A document becomes accessible to a Landlord only through an active application you have with them (an application that has not been withdrawn and has not expired): the Landlord can access the documents attached to or requested through that application, and not the rest of your vault.

14.2 Automatic access revocation. If you withdraw an application, the Landlord's access to your application materials and documents is revoked automatically. Applications also expire automatically after the period shown in the product when you apply (currently 30 days after submission; you can extend an application within its final 7 days); expiry revokes Landlord access the same way withdrawal does, and we will not shorten the period for an application after it is submitted. An application that has been declined or has led to a lease does not expire automatically: that Landlord's access continues until you withdraw the application, its contents are destroyed on the retention schedule in the Privacy Policy, or you close your account.

14.3 Access logging. Landlord views of a Screening Report are logged in our access records. (We log this access; the Services do not currently include a self-serve viewer history page.)

14.4 Decision notes. A Landlord's decision notes and decline reasons are stored with access restricted to the Landlord-side users of that report; Applicants do not have access to them through the Services. This describes access through the product only: it does not limit any statutory right you have to request access to your personal information under the Personal Information Protection and Electronic Documents Act (Canada) or equivalent provincial privacy law. Access requests are handled as described in the Privacy Policy, and Section 27 applies.

14.5 Retention; deletion; anonymization. Your information is retained while your account is active, subject to the automatic destruction schedule in the Privacy Policy (report contents are destroyed about 30 days after an application expires, is withdrawn, or is declined). Documents you move to trash are purged permanently after 30 days. When you close your account, we delete or irreversibly anonymize your personal information: identifying details are scrubbed from your account and profile records and your uploaded files are purged from live systems. Residual copies may persist in encrypted backups for a limited period until those backups are rotated; backup copies are not used or restored except for disaster recovery and are then overwritten. Records that the law or the other party legitimately needs (signed leases, screening and payment records, consent records, and audit events) are retained: where a record permits it we remove your identifying details, but a signed lease is retained as executed and keeps the names and signatures of its parties, because the other party is entitled to a complete copy. Any record that is the subject of an open access request, correction request, or dispute is preserved until that process and any recourse from it is complete, even if you close your account during that period. Information that was already delivered to a Landlord with your consent while your application was active cannot be recalled from that Landlord; their obligations for it are set out in Sections 8 and 14.6.

14.6 Landlord covenants for applicant information. Landlords must safeguard Applicant personal information received through the Services, use it only for managing the application or resulting tenancy, not copy it outside the Services beyond that purpose, not merge it with outside data to profile or re-identify any person, and not add it to any shared database or list (Section 8.4). The same covenants apply to personal information a Landlord receives in a listing inquiry.

The Privacy Policy describes our processors, storage locations and retention practices in detail.

15. Fees, payments, and taxes

15.1 Pay-as-you-go. Screening fees are pay-as-you-go; there are no subscriptions and nothing you must pre-buy. Current package prices are shown in the Services when you choose a screening package and are published at tenantbird.com/pricing. All fees are in Canadian dollars. Prices are shown exclusive of applicable taxes; any HST/GST/PST we are required to collect will be shown with the price before you enable paid screening and itemized on your charge record. We may grant promotional screening credits from time to time: credits are applied before your card is charged, have no cash value, and are not refundable or exchangeable.

15.2 Payment by card. Landlord payments are made by credit card, processed by our third-party payment processor. Your card details are entered directly with the processor and are never stored on TenantBird's servers; we store only a customer reference, and you can keep a default payment method on file with the processor. A valid card on file is required to publish a listing that includes paid screening. Each screening fee is charged per screened applicant to the card on file, when the screening is ordered as part of an application.

15.3 Price changes. We may change prices with at least 30 days' notice, shown in the Services and sent to affected Landlords by email. Price changes apply prospectively only: never to a screening already ordered, and only to screenings ordered after the change takes effect. The current per-applicant price is always shown where you enable or manage paid screening. If you do not accept a price change, disable paid screening (or close your account) before it takes effect; you owe nothing further beyond charges already incurred.

15.4 Failed charges. If a charge fails, we may retry it and may pause screening orders on your account until payment succeeds. We treat payment problems as a support conversation first: contact hello@tenantbird.com.

16. Refunds

• Failed screenings are refunded automatically. If a paid screening fails to complete (no Screening Report is delivered for the applicant), the charge for it is automatically refunded to the card that paid it (or the credit restored, where a credit paid). If a delivered Screening Report omits a component because the underlying check could not be performed, contact us at hello@tenantbird.com and we will refund the portion of the fee attributable to that component (or the full fee where the report is materially unusable without it).
• Completed reports are final. Fees for a Screening Report that has been delivered are non-refundable, because the underlying bureau and verification checks have already been performed.
• If we terminate without cause or discontinue the Services, we will refund any amount you have paid for Services you will not receive (the current pay-as-you-go model involves no prepaid balances; Section 15.1).
• Nothing in this section limits any statutory cancellation or refund right you have under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection law (Section 27).

17. User content, notes, and references

17.1 Your responsibility for content. Landlords are responsible for the accuracy and lawfulness of their listings, including photos and descriptions they upload or import. If you submit notes, references, or other content about another person, you represent and warrant that it is true, based on your direct experience, factual rather than speculative, made in good faith and without malice, and lawful. You must not submit content that discloses a person's protected characteristics, that you know to be false or misleading, or that is submitted to harm a person's housing prospects. You are solely responsible for your User Content.

17.2 Audience limitation. Reference information is made available only to the Applicant it concerns and to Landlords with whom that Applicant has an active application, who have a legitimate interest in assessing the application (Section 14.1). You must not copy, repost, or distribute reference notes outside the Services or use them for any other purpose.

17.3 No blacklists. TenantBird does not operate, and you must not use the Services to create or contribute to, any tenant blacklist or pooled database of tenants.

17.4 Complaints, takedown, and infringement. If you believe content on the Services about you is false or defamatory, or that content infringes your rights (including copyright), notify us at hello@tenantbird.com with the specific content, where it appears, and why it is inaccurate or infringing. We will acknowledge your complaint within 5 business days where practicable and tell you the outcome of our review. We may suspend the content's visibility during review and will, acting reasonably, remove or correct content we determine to be false, infringing, or in breach of these Terms; where disputed content cannot be verified, we may restrict its visibility or annotate it as disputed. We may terminate the accounts of repeat infringers.

17.5 No reliance. References, notes, badges and verification indicators reflect information provided by third parties or automated checks at a point in time. They are provided for convenience, are not advice or a recommendation by TenantBird, and are not a substitute for your own inquiries. You agree not to treat another user's statements as a representation by TenantBird, and you agree that, subject to Section 27 and to the extent permitted by law, TenantBird owes you no duty of care in respect of another user's statements or of third-party-sourced indicators.

17.6 License to operate the Services. You retain ownership of your User Content. You grant TenantBird a limited, non-exclusive, royalty-free license to host, store, reproduce, display and transmit your User Content solely to operate and provide the Services, including displaying your listings publicly and showing your application to the Landlords you apply to. This license ends when you delete the content or close your account, except for copies in routine backups, records we must keep under Section 14.5, and content already lawfully delivered to other participants. We claim no marketing or resale rights in your User Content.

18. Acceptable use

You may not use the Services to:

• submit false, misleading, or fraudulent information;
• violate any applicable law or regulation, or infringe the rights of others;
• transmit malware, viruses, or harmful code, or attempt unauthorized access to our systems or accounts, or probe, circumvent or bypass security or rate limits;
• engage in discriminatory practices (Section 9);
• harass, threaten, or intimidate other users;
• scrape, crawl, or harvest data with automated tools, or bulk-copy content from the Services;
• re-identify any individual from platform data, or merge platform data with outside data to profile any person;
• collect other users' personal information without their consent;
• build or assist a competing product;
• send unsolicited commercial electronic messages through the Services, or use messages sent or triggered through the Services to request information that reveals a protected ground; or
• obtain or attempt to obtain screening information for any purpose other than the tenancy purpose in Section 8.

We may investigate suspected violations and, acting reasonably, throttle, suspend, or terminate access and report unlawful conduct to relevant authorities.

19. Electronic communications

19.1 Transactional and service messages. By creating an account or participating in an application, lease, or screening on TenantBird, you agree that we may send you transactional and service messages by email, SMS, and in-app notification: for example, application invitations and status updates, document requests, signing requests, receipts, and security notices. These messages are necessary to operate the Services; you cannot opt out of essential service messages while keeping your account and active applications.

19.2 Text messages. Where the Services send text messages, standard message and data rates from your carrier may apply. You can stop invitation and reminder texts at any time by replying STOP; essential security texts (such as sign-in verification codes you request) are not affected.

19.3 Marketing is separate. Marketing communications are governed by the Privacy Policy and applicable law (including Canada's Anti-Spam Legislation): your acceptance of these Terms is not consent to receive marketing messages, and you can unsubscribe from marketing at any time without affecting your use of the Services.

19.4 Messages sent for Landlords. Where you (a Landlord) use the Services to send or trigger messages to applicants, tenants, or other recipients, you are responsible for ensuring you have any consent required by applicable law, including Canada's Anti-Spam Legislation, and that the content you supply is accurate and lawful. You must not use the Services to send unsolicited commercial electronic messages. Messages sent or triggered through the Services will identify TenantBird and, where sent on your behalf, will identify you and state that the message is sent on your behalf, and will include the contact information and the unsubscribe mechanism required by Canada's Anti-Spam Legislation wherever the message is or may be a commercial electronic message. We may suspend messaging or notification features we reasonably believe are being misused.

20. Privacy

Our handling of personal information is governed by the Privacy Policy at tenantbird.com/privacy. Screening consents are presented and captured separately in the screening flow (Section 7.2); they are not bundled into acceptance of these Terms.

Landlords are independently responsible for complying with privacy law for personal information they collect, use or store outside the Services, including copies of Screening Reports and application materials they download or print (Sections 8 and 14.6).

The provisions that survive termination, including the privacy and confidentiality obligations in Sections 8.2 to 8.6, 8.8, 8.9, 14, 17 and this Section 20, are listed in Section 30.3, which is the authoritative survival list.

21. Suspension and termination

21.1 By you. You may close your account at any time through your account settings. Section 21.3 describes what happens to your data and access when you do.

21.2 By us. We may suspend or terminate your account or access to any feature: (a) for a material breach of these Terms, after written notice and a reasonable opportunity to cure, except where the breach involves fraud, a threat to security or to other users, screening misuse under Section 8, or legal risk, in which case suspension may be immediate; (b) where required by law; (c) if we discontinue the Services, on reasonable advance notice; or (d) for any other reason, on at least 30 days' written notice to you, in which case we will refund any amount you have paid for Services you will not receive (Section 16) and Section 21.3 applies. We will act reasonably and tell you the basis for the action unless the law prevents it.

21.3 What happens to data and access. If your account is suspended, you can no longer sign in while the suspension lasts. Before you close your account, you can download from your dashboard the signed leases and other records of your transactions that you are legally entitled to retain. If your account is terminated or closed, the deletion-or-anonymization process in Section 14.5 runs promptly, which also removes your uploaded files; signed agreements already delivered to you and to the other parties remain with them, and Landlord access to an Applicant's application materials otherwise continues to be governed by the withdrawal and expiry rules in Section 14.2. If you need a copy of a record you are legally entitled to after closure, contact hello@tenantbird.com.

21.4 Fees. No refund is owed for termination caused by your breach. If we terminate without cause or discontinue the Services, Section 16 applies (refund of amounts you paid for Services you will not receive).

21.5 Survival. Section 30 lists the provisions that survive termination.

22. Intellectual property; license to you; feedback

The Services, including software, design, text, graphics and trademarks, are owned by TenantBird and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services to list, apply for, screen for, document and sign residential tenancies as Section 4.1 describes and these Terms allow. No other license is granted by implication. You may not use our trademarks without our written consent.

If you send us feedback, suggestions or ideas about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback for any purpose, without compensation or attribution, and you waive any moral rights in the Feedback to the extent needed for us to use it. Feedback remains yours; we do not take ownership of it.

23. Third-party services, offers, and mobile apps

23.1 Third-party providers. The Services depend on third-party providers, including our Screening Partners and the Credit Bureaus, our payment processor, our e-signature provider, and our maps provider. Where you interact with a third party directly (for example, connecting a bank account in the verification flow or entering card details with the payment processor), that provider's terms and privacy policy govern your direct relationship with it. We identify the providers involved in a check on the consent and verification screens, and on request. We do not control third-party providers, and an outage, change or withdrawal by one of them may affect or interrupt the corresponding feature.

23.2 Third-party offers. The Services may display offers, promotions, or referrals for third-party products or services (for example, tenant or landlord insurance). Those products are offered by the third party, not by TenantBird: we are not the seller, broker, agent, or insurer, we are not a party to your dealings with the provider, and displaying an offer is not advice or an endorsement. The third party's own terms and privacy policy govern anything you purchase from it.

23.3 Mobile applications. If you use a TenantBird mobile application, the app marketplace it was downloaded from (such as the Apple App Store or Google Play) is not a party to these Terms, is not responsible for the app or its support, and has no obligation to you in respect of it; to the extent required by the marketplace's terms, the marketplace operator is a third-party beneficiary of this Section 23.3 and may enforce it.

23.4 Document hierarchy. Feature-specific terms presented to you in the Services, such as screening consent texts and signing terms, supplement these Terms and, in a conflict, prevail over them for that feature only with respect to how the feature operates and the consents it captures. Nothing presented in the Services amends or overrides Sections 24 to 30 unless it expressly states that it amends these Terms. Otherwise, these Terms plus the Privacy Policy are the agreement between us (Section 30).

24. Disclaimer of warranties

Subject to Section 27 ("What these Terms do not limit"), and except as expressly stated in these Terms: the Services are provided "as is" and "as available"; neither TenantBird nor any other TenantBird Party warrants that the Services will be uninterrupted, timely, secure or error-free; and the TenantBird Parties disclaim all other conditions and warranties, express or implied, including implied conditions or warranties of merchantable quality, fitness for a particular purpose, and non-infringement.

You acknowledge that the Services transmit data over the internet and store information on internet-connected servers, in some cases with third-party providers, using security measures described in our Privacy Policy, and that no security measures are 100% effective.

The screening-specific disclaimers in Section 13 and the AI disclaimers in Section 12 form part of this section. All of them apply only to the extent permitted by applicable law and are subject to Section 27.

25. Limitation of liability

To the extent permitted by applicable law and subject to Section 27 ("What these Terms do not limit"):

• the total aggregate liability of the TenantBird Parties, taken together, for all claims arising out of or relating to the Services or these Terms is limited to the greater of (a) the amounts you paid to TenantBird for the Services in the 12 months before the event giving rise to the claim and (b) CAD $100, except that, for claims arising from our failure to safeguard personal information, the cap is the greater of the amounts above and CAD $2,500; and
• no TenantBird Party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenues, or for loss of data other than personal information we were required to safeguard.

These limitations do not apply to liability arising from our gross negligence, wilful misconduct or fraud, or to any liability that cannot be limited by law, including statutory liability under ON CRA s. 23.1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence. Some jurisdictions do not allow certain limitations; in those jurisdictions, the limitations apply only to the extent permitted.

The pricing of the Services reflects this allocation of risk; we could not offer screening at pay-as-you-go prices without it.

26. Indemnification

You will defend and indemnify the TenantBird Parties (Section 2), and hold them harmless, from third-party claims, demands, regulatory or governmental investigations and proceedings, fines, administrative penalties, damages and reasonable legal costs arising out of:

1. your breach of these Terms;
2. your User Content;
3. your violation of applicable law or of a third party's rights;
4. if you are a Landlord: your tenant-selection criteria, automations, decisions, or communications, including any claim, complaint, or proceeding under the Human Rights Code (Ontario) or other anti-discrimination law, and decisions you make based on information obtained through the Services;
5. if you are a Landlord: your misuse of a Screening Report or breach of Section 8 (where the indemnified parties also include our Screening Partners and the Credit Bureaus, per Section 8.9); and
6. TenantBird acting on your documented instructions.

This indemnity is not triggered by your ordinary, non-breaching use of the Services. We will notify you promptly of any claim subject to this section; a delay in our notice relieves you of your obligations only to the extent the delay materially prejudices the defence. We may participate in the defence with counsel of our choosing at our own cost, and if you fail to assume or diligently conduct the defence, we may do so at your expense. You will not settle a claim in a way that imposes obligations on us without our consent.

27. What these Terms do not limit

Some jurisdictions, including Ontario, give consumers rights that cannot be excluded, restricted or modified by contract, including the deemed warranty under the Consumer Protection Act, 2002 (Ontario) that services supplied under a consumer agreement are of a reasonably acceptable quality.

Nothing in these Terms excludes, restricts or modifies: (a) if and to the extent you are a consumer under applicable law, any right or remedy you have under the Consumer Protection Act, 2002 (Ontario), the Sale of Goods Act (Ontario), or equivalent provincial legislation; and (b) for every user, consumer or not, any right you have under Consumer Reporting Laws, privacy legislation (including the Personal Information Protection and Electronic Documents Act (Canada) and equivalent provincial privacy legislation), human rights legislation (including the Human Rights Code (Ontario)), or any other law that cannot lawfully be excluded, restricted or modified. The limitations and exclusions in Sections 24 to 26 apply only to the extent permitted by applicable law.

Nothing in these Terms shortens any limitation period that applies to you under the Limitations Act, 2002 (Ontario) or other applicable law. Nothing in these Terms prevents you from publishing or communicating a review of the Services, or from making a complaint to any regulator, Ministry, or law enforcement body.

28. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Talk to us first. Before starting a proceeding, you and we each agree to try to resolve the dispute informally: send a written description of the dispute to hello@tenantbird.com (we will send ours to the email address on your account), and both sides will attempt in good faith to resolve it within 30 days. This informal step is not a precondition to commencing a proceeding and does not limit any right you have under the Consumer Protection Act, 2002 (Ontario); nor does it limit either party's right to seek urgent injunctive relief or to file within a limitation period that would otherwise expire.

Where disputes are resolved. You and TenantBird agree that any dispute arising out of or relating to these Terms or the Services will be resolved in the courts of Ontario (including, where the amount qualifies, the Small Claims Court), and each of us submits to the jurisdiction of those courts. Nothing in this section prevents either of us from proposing mediation or, after a dispute has arisen, agreeing in writing to arbitrate it.

What we do not take away. Nothing in these Terms prevents you from commencing or joining a class proceeding. Nothing in these Terms limits any right you have to bring a claim in the courts of the province or territory where you live under laws that apply to you as a consumer. Either party may seek injunctive or other equitable relief to protect intellectual property or confidential information in any court of competent jurisdiction.

29. Changes to these Terms

This section governs changes to the text of these Terms. We may improve, add to, and modify the features and day-to-day operation of the Services without amending these Terms; if a change materially reduces a Service you have paid for and not yet received, Section 16 applies. Changes to our pay-as-you-go prices are governed by Section 15.3 and apply prospectively only, never to a screening already ordered.

We may change these Terms without your express agreement only with respect to the following elements: descriptions of the Services and of our fees and billing mechanics; the identity of our third-party providers and Screening Partners; acceptable-use rules; security requirements; and legal terms required to comply with applicable law. We will not propose changes more often than once per calendar quarter, except where a change is required by law. We may propose any other change only with your express agreement, which we may request through the Services; a change you expressly agree to takes effect as agreed and is never retroactive.

If we propose a change, we will give you written notice at least 30 (and not more than 90) days before it takes effect. The notice will show you the text of each changed provision as it will read after the change, tell you the date the change takes effect, explain what happens if you do not respond, and give you an easy, no-cost way to respond. You may accept the change or, at no cost, terminate your agreement with us before the change takes effect, and if you have paid for Services you will not receive, we will refund you proportionately. For any proposed change other than one required by law or necessary for the security of the Services, you may instead elect, at no cost, to keep your existing terms unchanged for the remainder of any application, order or agreement then in progress; the notice will tell you how to make that election. No change applies retroactively, and no change affects rights either of us acquired before its effective date. Material changes never take effect through your silence or continued use alone where the law requires your express consent.

We retain every version of these Terms with its effective dates (Section 1).

30. General provisions

30.1 Entire agreement. These Terms, the Privacy Policy, and any feature-specific terms you accept in the Services (with the hierarchy in Section 23) are the entire agreement between you and TenantBird about the Services and supersede prior agreements on the same subject.

30.2 Severability. If a provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable; if it cannot be, it will be severed, and the rest of these Terms remain in effect.

30.3 Survival. The following survive termination of these Terms: Section 2 (Definitions); Section 5 (electronic records and the audit trail); Sections 8.2 to 8.6, 8.8 and 8.9 (notice-and-consent proof retention and production, confidentiality, destruction, the adverse-action notice duty for decisions communicated before termination, audit cooperation, and indemnity for Screening Reports); Sections 12 and 13 (AI and screening disclaimers); Section 14 (data consequences); Section 17 (content responsibilities and license, as limited there); Section 20 (privacy survival); Section 22; Sections 24 to 28; and this Section 30.

30.4 Assignment. You may not assign these Terms without our written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. If we do, your personal information will continue to be handled as described in the Privacy Policy, and we will give you notice before your personal information becomes subject to a materially different privacy policy.

30.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or telecommunications failures, failures of third-party providers, labour disputes, war, terrorism, riot, governmental action, pandemic, and acts of hackers or other malicious third parties, except to the extent the event results from a party's failure to implement the safeguards required by these Terms, the Privacy Policy, or applicable law, and except that nothing in this section excuses payment obligations already incurred or limits the carve-outs in Section 25.

30.6 Notices. We give you notice by email to the address on your account or within the Services. You may give us notice by email to hello@tenantbird.com. Notice is effective on the next business day after it is sent to the correct address, unless the sender asks for confirmation of receipt, in which case it is effective when receipt is confirmed.

30.7 No waiver; no agency. A failure to enforce a provision is not a waiver of it. These Terms create no partnership, joint venture, agency, or employment relationship.

30.8 Third-party beneficiaries. These Terms create no rights in any third party, except: the Credit Bureaus and Screening Partners under Section 8.9, the indemnified parties under Section 26, the app-marketplace operator under Section 23.3, and the TenantBird Parties under Sections 24 and 25.

30.9 Records. A printed or electronic copy of these Terms and of records maintained in the Services is admissible in proceedings to the same extent as other business records.

30.10 Language. These Terms are provided in English. The Services are not directed to Quebec (Section 31).

31. Service area

The Services are offered for residential rental properties located in Canada and are directed to users in Canada, other than Quebec: we do not market or direct the Services to residents of Quebec, and features may not account for Quebec's civil-law regime. Listing, application collection and tenant screening are available for properties anywhere in Canada the Services support; lease generation currently supports Ontario and Alberta (Section 6). Screening Reports remain subject to the Consumer Reporting Laws of the Applicant's province (Section 7.6).

If you use the Services from outside the directed area (for example, to apply for a Canadian rental while abroad), you are responsible for ensuring your use is lawful where you are, and we handle your personal information as described in the Privacy Policy.

32. Contact

Tenant Bird Email: hello@tenantbird.com Privacy requests and screening-report disputes: privacy@tenantbird.com (Privacy Officer; see the Privacy Policy)

Web: tenantbird.com/contact

These Terms were last updated on August 31, 2026 (Version 2.0), replacing the terms page dated December 26, 2025. A downloadable copy of this document, and any archived prior version, is available on request at hello@tenantbird.com.