Privacy Policy
Last updated: December 26, 2025
Introduction
Tenant Bird ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for residential leasing in Ontario.
Please read this privacy policy carefully. By using Tenant Bird, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name, email address, and phone number
- Government-issued identification documents
- Employment and income verification documents
- Credit information and financial documents
- Rental history and references
- Any other information you choose to provide in your rental application
Automatically Collected Information
When you access our platform, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address and general location data
- Usage data and interaction with our platform
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and manage rental applications
- Facilitate communication between tenants, agents, and property owners
- Conduct tenant screening and verification
- Generate and manage lease agreements
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Comply with legal obligations
Information Sharing
We may share your information with:
- Real estate agents and property owners: To process your rental application
- Third-party service providers: For credit checks, identity verification, and document signing
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure data storage with Canadian data residency
- Regular security assessments and audits
- Access controls and authentication measures
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data by contacting us.
Your Rights
Under applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
Cookies
We use cookies and similar technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@tenantbird.com
Or visit our Contact Page